Reference

Understand Your Rights and Our Rules

Every account on koin5 operates under a defined set of terms — covering eligibility, account conduct, data handling and how disputes are managed. Availability depends on local law and is open to you where your region permits access.

Eligibility by regionAccount conduct rulesData & privacy rightsDispute processIndonesia-applicable terms
koin5 Understand Your Rights and Our Rules
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account, or you want to raise a dispute or request a data review, our support team handles legal and policy queries directly. You can reach us through live chat, email or your account message centre — responses cover account eligibility, wallet transaction records and data requests.

Team online

Live Chat

Open live chat from your account dashboard. Use this path for urgent account or eligibility queries — our team reviews legal questions raised through this channel.

Email Support

Send detailed policy or data-handling queries to our support email. Include your registered account details so our team can locate and verify your record.

Account Message Centre

Log in and open the message centre to submit a formal policy or dispute request. Written records submitted here are kept on file for your account history.

HOW WE HANDLE THIS

Data, Security and Account Accountability

Our approach to account data and policy compliance is built into how the platform operates day to day. We do not sell your personal data to third parties. Cookies on the site are used for session management and fraud detection — you can manage cookie preferences from your browser settings. Account security uses a verified login flow that includes OTP confirmation to your registered contact. You can request a review of the data we hold about you through the support channels listed above.

Data Retention

We keep account and transaction records — including DANA, OVO and GoPay deposit logs — for as long as your account is active and for the period required by our operational policy.

Cookie Use

Cookies manage your session and help detect unusual login activity. They do not store payment credentials. Adjust cookie settings directly in your browser at any time.

Account Security

Login verification requires an OTP sent to your registered number or email. If you notice unrecognised activity, report it immediately through live chat for an account review.

Request Account Changes

To update registered details or request data deletion, contact support with your account ID. Identity verification is required before any personal record is amended or removed.

Common Legal and Account Policy Questions

These questions reflect what account holders in Indonesia ask most often about terms, data rights and how policy decisions affect their account. If your question is not covered here, raise it directly through live chat or the account message centre.

Eligibility depends on your location and local law. Access is available only in regions where sports-betting and casino services are permitted. You must meet the age requirement applicable in your region.

Yes. Raise the dispute through the account message centre or live chat, citing the transaction date and wallet type. Our team will review the record and respond with findings within a defined period.

We collect registration details, login activity and transaction records linked to your account wallet. This data is used for verification, fraud detection and operational compliance — not sold to third parties.

Contact support through email or the message centre with your account ID. Identity verification is required. Once confirmed, we process your data request in line with our retention policy.

We notify you of material changes via your registered contact. Continuing to use the platform after a notified update means you accept the revised terms. You can review the current version on this page at any time.

Suspension can follow a terms violation — including duplicate accounts or credential sharing. To appeal, contact support via live chat or email. Include your account ID and we will review the case and respond.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.