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How koin5 Handles Your Personal Information

Your account data, payment details and browsing activity are handled with care across every interaction on koin5 — from the moment you create your account to every DANA, OVO or GoPay transaction you make.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or remove dataDirect contact for privacy requests
koin5 How koin5 Handles Your Personal Information
HOW WE PROTECT DATA

Security, Retention and Your Account Controls

We apply technical measures across your account to reduce the risk of unauthorised access. Your password is stored in encrypted form, and any DANA, OVO or GoPay payment detail passed through our system is handled over encrypted connections. We keep your data only for as long as it is needed — active account records are maintained while your account is open, and residual transaction logs are held for the period required under applicable rules. You have the right to request a copy of the data we hold, ask us to correct inaccurate information, or request deletion where no legal retention obligation applies.

Encrypted Account Storage

Passwords and sensitive account fields are stored using encryption. No plain-text credentials are kept anywhere in our system, reducing exposure if a breach occurs.

Payment Data Separation

Your DANA, OVO and GoPay details are passed only to the relevant wallet processor. We do not store full payment credentials on our own servers beyond what verification requires.

Defined Data Retention

We hold active account data while your account remains open. Once you request closure, we remove or anonymise personal fields within the period that applicable rules allow.

Your Right to Request Changes

You can request access to your data, correct errors, or ask for deletion via live chat or our privacy email. Each request is logged and reviewed by our team.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove any personal data we hold on your account, you can reach our support team directly. We handle privacy requests through the channels below. Response times depend on the complexity of your request, but we aim to acknowledge every submission promptly. Players in Makassar and across Indonesia can use any of these paths to send a privacy request or ask about how your account data is handled.

Team online

Live Chat Support

Open live chat from your account dashboard to submit a privacy request directly. Our team will confirm receipt and outline the next steps for your query.

Email Privacy Request

Send your data access or deletion request to our privacy contact email. Include your registered account name and the specific data or action you are requesting.

Account Help Centre

The help centre inside your account lists the steps to update personal details, disconnect a payment method like OVO or GoPay, or request a full data export.

Common Questions About Your Data on koin5

These are the questions we receive most often about how personal data works on this platform. If your question is not here, reach our support team through live chat or the privacy email listed in the contact section above.

We collect your name, email address, contact number and the identity details needed to verify your account. Payment method data, such as your linked DANA or OVO account reference, is also recorded for transaction processing.

We share data only with the payment processors required to complete your transactions — such as DANA, OVO and GoPay — and with service providers that operate strictly under our instructions. We do not sell your data.

Active account data is kept while your account remains open. After account closure, we retain transaction records for the period required under applicable rules, then remove or anonymise the remaining personal fields.

Yes. Send a data access request via live chat or our privacy email with your registered account name. We will confirm receipt and provide the relevant records within a reasonable timeframe.

Submit a deletion request through live chat or our privacy email. We will review whether a legal retention obligation applies and, where none does, remove your personal data and confirm the action in writing.

Cookies help us keep your session active and understand how you navigate between the sportsbook and casino sections. You can adjust or block cookies through your browser settings; some account features may be affected if cookies are fully disabled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.